COMPLAINTS PROCEDURE
Support to you aims to provide a high quality service which meet your needs. We believe we achieve this most of the time, if we are not getting it right please let us know.
In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation.
If you are not happy with Support to You please tell us, firstly please speak to the manager; Susan Kemp.
Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.
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Making a written complaint
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If you are not satisfied with our response or wish to raise the matter more formally, please put the complaint in writing and email it to info@supporttoyou.com
All written complaints will be logged. You will receive a written acknowledgement within three working days.
The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
Finally, please also let us know if you are happy with Support to you Ltd. services.
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Support to you Manager
Susan Kemp
0785222904
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If you would like to raise a complaint outside our team you can contact:
Your / the service users care co-cordinator at Cheshire East Social services, Delamere house, Crewe 01270 655200.